Bit-Bot's Math Voyage(tm) Bit-Bot's Math Voyage is a Windows multimedia program. As such, there are certain installation requirements that need to be done before Bit-Bot's Math Voyage will run properly. The Install Program generally takes care of these requirements, but sometimes it can not make the necessary modifications. In addition, some of the items listed here may change as you install other software or hardware into your system. If you are having trouble with Bit-Bot's Math Voyage, please read through the following Issues (I) and solutions (S) before calling Sanctuary Woods' technical support. I) I'M HAVING PROBLEMS INSTALLING BIT-BOT'S MATH VOYAGE. S) Make sure you follow these instructions from within Windows. Installing Bit-Bot's Math Voyage: 1. Make sure you are in Windows. 2. Insert Bit-Bot's Math Voyage CD into your CD-ROM drive (usually D.) 3. From the Program Manager select the RUN item from the FILE menu. 4. Type d:install, where d is your CD-ROM drive letter. 5. Click the "OK" button. 4. Follow the Install instructions on the screen. Double click on the Bit-Bot's Math Voyage icon from the Sanctuary Woods Group in the Program Manager to start the game. I) SOME SOUNDS SEEM TO BE MISSING or THERE ARE NO SOUNDS AT ALL. S) Make sure the volume knob on your sound card is turned up. S) If you don't hear any sound at all in the submarine, click on Bit-Bot to test for sound. If you still don't hear anything, or if you have 6MB or more of RAM and you don't hear background music, then you may need to change the "MIDI Mapper" settings. Quit Bit-Bot's Math Voyage and double click on the "Main" icon in the Windows Program Manager. Double click on the "Control Panel" icon and then double click the "MIDI Mapper" icon. Now click on the arrow to the right of the "Name" field (in "Show Setups" mode) and a list of MIDI Maps will appear for you to try. These different maps will vary depending on the sound card you have installed, but generally a map of type "EXT FM" will work with Bit- Bot's Math Voyage. You may need to try out other settings as well. S) Check sound and music in the "Sound" menu to make sure it’s on. S) Some sound cards, such as the Ensoniq Soundscape and Reveal Sound FX 32, have secondary wave playback device which must be enabled for all sounds to be heard. Consult the sound card manual or call Sanctuary Wood Technical Support for instructions on how to enable secondary wave playback. I) THE MUSIC IS LOUDER THAN BIT-BOT'S VOICE AND THE OTHER SOUND EFFECTS. S) If your sound card has a mixer or a program that will adjust different types of sounds, increase the volume of the wave sounds or decrease the volume of the MIDI. I) THE SOUND WAS WORKING FINE. THEN, IT STOPPED. S) Check sound and music in the "Sound" menu to make sure its on. S) Your available memory may have changed, or you may need to restart windows to re-initialize the MIDI driver. I) THE GAME RUNS SLOWLY or THE SOUNDS AND PICTURES ARE NOT SYNCHRONIZED. S) Often this problem is caused by a shortage of available memory, or a problem with the Virtual Memory file. This happens most often with systems that have 4 MB of RAM installed. Turning off the sound and/or music may improve the program's speed. I) I HAVE PLENTY OF MEMORY BUT SOMETIMES I GET A MESSAGE STATING I DON'T HAVE ENOUGH MEMORY. S) Make sure your virtual memory is on and set it to at least 5MB in a permanent swap file. S) This message may appear if you have installed Bit-Bot's Math Voyage on a compressed hard drive. Bit-Bot's Math Voyage should be installed on an uncompressed partition. I) MY SCREEN TURNS TO BLACK AND WHITE WHEN I START THE PROGRAM. S) Don't worry. This is normal. The screen will flash black and white briefly. I) WHEN I TRY TO RUN THE PROGRAM, I GET AN ERROR MESSAGE THAT SAYS "INCORRECT BIT-DEPTH" OR "NEEDS 256 COLORS." S) Windows must be running in 256 colors for the program to work optimally. Check Windows Setup in the Main Program Group and make sure Display shows a 256 color driver being used. I) WHEN I TRY TO RUN THE PROGRAM, I GET AN "APPLICATION ERROR" AND/OR A GENERAL PROTECTION FAULT (GPF) MESSAGE S) This most likely indicates a video driver compatibility problem, or Windows is not running 256 colors. Other Troubleshooting Tips: Bit-Bot's Math Voyage runs best if you have the latest versions of the Windows video drivers for your system. If your machine uses the driver 256_1280.drv from 07-93, this driver is too old. This driver should have a date of at least 03-15-94. Updated drivers can be obtained from Gateway 2000 technical support or online from their BBS. Packard Bell also has updated drivers available. The phone numbers for these companies as well as others are in the list of companies near the end of this file. To install a new driver, you will need to exit Windows, make a backup of your original 256_1280.drv file which is located in your Windows system directory. Then, copy the new driver to your Windows system directory. There are also known conflicts with older versions of the Dell video drivers. If your system uses Dell video drivers, you can get the latest versions from the Dell BBS. See the list below for the phone number of the BBS. You should have the latest version of your video card's Windows driver. If you are unsure, use the following table to contact your Video Card manufacturer or contact your computer vendor. Manufacturer BBS Tech Support Main # ------------------------------------------------------------------- Ahead Systems (510) 623-0961 (510) 623-0900 (510) 623-0900 ATI Technologies (416) 764-9404 (416) 882-2626 (416) 882-2600 Boca Research (407) 241-1601 (407) 241-8088 (407) 997-6227 Dell (512) 728-8528 (800) 624-9896 (800) 727-3355 Diamond (408) 730-1100 (408) 736-2000 (408) 736-2000 Gateway 2000 (800) 846-7562 (800) 846-2301 Headlands n/a (800) 248-1850 (800) 238-0101 Hercules (510) 623-7142 (510) 623-6050 (510) 623-6030 National Design (512) 329-6327 (800) 253-8831 (512) 329-5055 Orchid Technology (510) 683-0327 (510) 683-0323 (510) 683-0300 Packard Bell n/a (801) 579-0161 Trident Microsystems (415) 691-1016 (415) 691-9211 (415) 691-9211 Tseng Labs (215) 579-7536 (215) 968-0502 (215) 968-0502 Video 7 n/a (800) 248-1850 (800) 238-0101 WD Paradise (714) 753-1234 (800) 832-4778 (800) 832-4778 OWNERS of #9 GXE Video Cards: A problem has been found with certain versions of the windows video driver for the #9GXE card. We have provided a copy of the video driver that does work with this product. Please note that we have even found a problem with versions NEWER than the video driver included with this product. Therefore we suggest you follow the procedures below to backup your current version of the #9GXE video driver and to install the version from this product. There are two sets of instructions here, one uses a DOS batch file for a more automatic installation, the other is manual instructions for more technical users. Automatic instructions to install the correct video driver for #9GXE: 1) At the DOS prompt (not from within Windows) type the following: d:9SWITCH BBMV d Where the two lowercase d's should be the drive letter for your CD-ROM drive. This is usally D. If an error message appears, see below for more detailed information on each of the parameters. 2) When done playing Bit-Bot's Math Voyage you may revert to your original version of the #9GXE video driver. At the DOS prompt (not from within Windows) type the following: d:9SWITCH ORIG d Where the two lowercase d's should be the drive letter for your CD-ROM drive. This is usally D. If an error message appears, see below for more detailed information on each of the parameters. Notes on each of the parameters: The first parameter is BBMV or ORIG depending on if you are switching to the video driver for Bit-Bot's Math Voyage or back to your original copy of the video driver. Use BBMV to switch TO the video driver for Bit-Bot's Math Voyage. Use ORIG to switch BACK to your original video driver. The second parameter is the drive letter for your CD-ROM drive. This letter should not be followed by a colon. The third parameter is the location of your Windows subdirectory. This parameter is not required if your Windows subdirectory is in the standard location of C:\WINDOWS. If Windows is located somewhere else, you will need to enter the third parameter in the form: w:\subdirectory where w is the drive letter where Windows is located and subdirectory is the subdirectory name where Windows is located. Manual instructions to install the correct video driver for #9GXE: 1) Before installing the video driver provided with this product you should make a backup copy of your existing driver. To backup your existing driver to a blank floppy, insert a disk in drive A:, exit windows and type the following at the DOS prompt: copy c:\windows\system\#9gxe.drv a: 2) Now put your Bit-Bot's Math Voyage CD into your CD-ROM drive and access the CD (usually d:). 3) Type the following to copy the driver on the CD-ROM to your hard drive: copy d:\drivers\9gxe\9gxe.drv c:\windows\system\#9gxe.drv where d is the drive letter for your CD-ROM. If you are running DOS ver 6.2 or later, DOS will give you the following message: overwrite c:\windows\system\#9gxe.drv (Yes/No/All) Type y at this prompt to overwrite the file. 4) Now start windows and have fun playing "Bit-Bot's Math Voyage". 5) Once you are done playing Bit-Bot's Math Voyage you may run your other programs. If you experience any problems with them, we suggest that you revert back to your previous #9GXE driver file. You can do this by copying the #9GXE.drv file from your backup floppy back into your windows system directory. To do this type the following at the DOS prompt: copy a:\#9gxe.drv c:\windows\system again type y when DOS prompts you to overwrite the file if running DOS 6.2 or later. If you do have to revert back, just follow the above procedures each time you play Bit-Bot's Math Voyage. If you still have a problem after reviewing these suggestions, please call our technical support at (415) 286-6110. To expedite your technical call, please have the following information in front of you when you call. 1) Your registration number (found on disk number one.) 2) A copy of your CONFIG.SYS file. This file is found usually on the C: drive at the root. 3) A copy of your AUTOEXEC.BAT file. This file is found usually on the C: drive at the root. 4) A copy of your WIN.INI file. This file is usually found in the windows directory on drive C. (C:\WINDOWS.) 5) A copy of your SYSTEM.INI file. This file is usually found in the windows directory on drive C. (C:\WINDOWS.) 6) A list of the hardware you are using, including the monitor, video display card (if known), the sound card (if any), and how much memory you have in the machine. The easiest way to determine the amount of memory in the machine is to run the DOS program MEM if you have DOS 5.0 or later or CHKDSK if you have an earlier version of DOS. These items will help technical support answer your questions faster so that we may be better able to help you. Copyright 1994-95 Magic Quest, Inc. and Sanctuary Woods Multimedia. All Rights Reserved. Bit-Bot is a trademark of Magic Quest, Inc. Sanctuary Woods is a registered trademark and Bit-Bot's Math Voyage is a trademark of Sanctuary Woods Multimedia Corp.